Cumberland Healthcare’s Response to COVID-19 Virus

CUMBERLAND, WI – Effective Monday, March 23rd, to ensure patient and staff safety, we will lock down Cumberland Healthcare to only one entrance, the main entrance of all properties. If you are a rehabilitation patient, you will be able to enter through that door.
Patients & Visitors: All visitors, staff, and patients will have their temperature checked upon entry to the hospital/clinic. If you are a visitor, and have an elevated temperature greater than 100.0, you will be asked to leave the building. If you are a patient to be seen and your temperature is greater than 100.0, you will be masked and referred to the clinic triage nurse regardless of the service you are coming in for. The nurse will further screen before allowing the person to proceed to their appointment. This will be done in Turtle Lake and outpatient rehab also.
Triage Phone Screenings: On Monday, March 23rd, in light of social distancing, we will have a phone triage line to call if you are having respiratory symptoms for questions regarding COVID-19. The phone triage line is open Monday through Friday from 8:00 am to 4:00 pm. If we experience a higher than normal call volume, you will be placed on hold for no more than five minutes and then transferred to a voicemail messaging system. Calls will be returned the same day if between 8:00 am and 4:00 pm. Cumberland Healthcare patients can access the triage phone line by calling 715-822-7500. After 4:00 pm, your call will be directed to the emergency department. The triage line will guide and educate callers to the level of care they need based on mild, moderate and severe symptoms, including consideration of their own past medical history whenever possible.
Elective Surgeries: Effective Monday, March 23, Cumberland Healthcare will no longer be doing elective surgeries to preserve our supply of personal protective equipment (PPE). We will continue to provide urgent and emergent surgeries.
Cumberland Healthcare is dedicated to keeping our community safe and informed. We will post updated information every week through the Cumberland Healthcare Facebook page and our website. Thank you for your understanding.